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Solar Regret

My solar panels stopped producing. What now?

A solar system that suddenly stops producing is alarming, especially when you're still paying for it. The good news is that most production failures trace back to a short list of causes, and many are covered by a warranty you already hold. The trick is figuring out who's responsible before anyone starts pointing fingers.

The inverter is the usual suspect

Panels themselves rarely just stop. They degrade slowly, a fraction of a percent a year. When production drops to zero overnight, the inverter is the first place to look, because it's the component doing the constant work of converting your panels' DC power into the AC your house uses.

Inverter type also tells you how worried to be about the warranty clock. String inverters typically carry 10 to 12 years of coverage, while microinverters and power optimizers are often warranted for around 25 years.[1] If your system is eight years old and the string inverter quit, you may still be inside the window. Knowing which hardware you have is step one.

Three warranties, three different owners

A solar system isn't covered by one warranty, it's covered by three, and they don't all point to the same company. The panels carry a manufacturer warranty, usually around 25 years. The inverter carries its own: Enphase backs its IQ microinverters with a 25-year limited warranty, for example, while a typical SolarEdge inverter comes with a 12-year term that can be extended for a fee.[1][2] And the workmanship, the actual install, is warranted by your installer.

This matters because of who you call. A dead microinverter is the manufacturer's problem. A leaking roof penetration is the installer's. A panel that fails a flash test is the panel maker's. The error code and the component tell you which warranty applies, so write the code down before anyone talks you into an out-of-pocket repair you might not owe.

If it's a leased system, the owner owes you the fix

On a lease or PPA, you don't own the equipment, so you're not the one chasing the manufacturer. The company that owns the system is contractually on the hook to keep it running, and if you have a production guarantee, sustained underproduction may entitle you to a credit. Don't quietly absorb a dead system you're still paying for. Put the provider on notice in writing and hold them to the agreement.

What to do right now

1
Check your monitoring
Open the monitoring app for your inverter or system. A flat line that started on a specific date usually points to an inverter fault or a tripped breaker, not a slow decline.
2
Look at the inverter
The inverter is the most common failure point. A red or amber light, or no light at all, is a strong signal. Note any error code before you call anyone.
3
Confirm who holds the warranty
Panels, inverter, and workmanship can each carry a separate warranty from a different party. Your contract and equipment paperwork say who covers what, and for how long.

If it needs to go further

If your installer has gone out of business, the manufacturer warranty on the panels and inverter often still applies, and you may need a different licensed installer to file or perform the work. Keep records of every call and email. If a leased system isn't being serviced, the owner of the system is contractually responsible for keeping it running.

Lost production is fixable far more often than homeowners expect, and you shouldn't be paying full price for a system that isn't generating. If you're getting the runaround on a warranty claim, or your original installer has vanished, we can help you figure out who owes you a fix and connect you with a vetted installer who can do it.

This is a starting guide, not legal advice. For contract disputes, confirm your specific terms and consider the consumer-protection resources in your state.

Sources

  1. Enphase, "Enphase Energy System warranties" (25-year limited warranty on IQ microinverters). enphase.com
  2. EnergySage, "Solar Inverter Warranties: What's Covered?" (string inverters typically 10 to 12 years; microinverters and optimizers often 25 years; SolarEdge 12-year term, extendable). energysage.com